How do I buy cards?
You can buy cards in one of three ways:

• Quick Buy
  is where you can buy tickets for the next game in a matter of seconds.
• Bulk Buy
  is where you can buy tickets in bulk for the next hour's worth (or 24 hours' worth!) of games.
• Scheduled
  is for users who wish to select specific games from the schedule.

Progressive Jackpot
We're making bingo even more exciting by giving you the chance to win our Progressive Jackpot. Progressive Jackpots will just keep getting bigger until someone wins it!
Once it has been won, the fun starts all over, as it starts to grow until it's won again. Will you be that lucky winner? Remember you've got to be in it to win it!
The current total of the Progressive Jackpot is near the top of the screen to your left, just above the Game Jackpot. The numbers next to the Jackpot in brackets show the amount of ball calls left before the chance to win the Progressive has gone. So if you complete your bingo card before the number reaches 0 then you will be our next big winner. If you missed it, don't worry because you will be able to try your luck on the next game. But the good news is that the Jackpot will be even bigger this time!

• Auto Daub
  The "auto daub" feature will automatically watch and mark all of your cards for you, which is convenient if you are playing many cards at the same time. However, if you would like to take a more pro-active approach, you can turn the "auto daub" off and manually mark your card by moving your mouse over the numbers. Don't worry if you accidentally miss a number; all of your prizes will be awarded whether you have daubed your cards or not.

• Auto Sort
  "auto sort" will automatically bring your closest winning cards to the front so that you can always see how close you are to completing the pattern and winning a prize.

• Change Page
  If you have purchased more cards than are available to view onscreen, you will be able to scroll through the pages of cards by using the arrow buttons.

• What happens to my winnings?
  Winnings are paid directly into your Jackpotjoy account.

• How do I check my account balance and manage my account?
  Your account balance is shown at all times in the top left-hand corner of the game screen. If you wish to make a deposit or edit your account details click on the My Account button.
  The My Account button can be found at the top of the game screen and at the top left-hand side of the homepage.

• Can I have more than one account?
  Yes, you can have several accounts. However, you can NOT use the same credit or debit card on different accounts.

• Who do I contact if I have a question about my account?
  You can contact our friendly Customer Support team 24 hours a day, 7 days a week. Simply call 0845 803 8010, or send an e-mail to support@jackpotjoy.com

• How many cards can I play per game?
  You can buy up to 100 cards per bingo game, but during bonus card promotions this can increase to 150. The more cards you play, the better your chances of winning the Game Jackpot become.
  Our game software keeps track of every card that you buy, so even if you switch off your computer your cards will still be in play for the game you have bought them in.

• What is Your Best Card?
  Your Best Card is the card with the most marked numbers. Your Best Card will change throughout the game if your other cards gain more marked numbers.

• How much do cards cost?
  Bingo Gold cards normally cost 25p each. Watch out for special offers and big jackpots where the card price may vary.
  Don't forget to check out our other Bingo Halls where you can select from a variety of card prices and jackpots.

• How many cards can I buy?
  Bingo Gold normally requires a minimum of 4 tickets to be bought up to a maximum of 100. Some special games may have other minimum and maximum card purchases.

• Can I buy cards in advance?
  Of course you can! You can buy cards for games up to 24 hours in advance - that's 240 games!

• Can the same cards be kept from game to game?
  Just like in a live bingo hall, cards cannot be kept from game to game. Cards are randomly distributed at the beginning of each new game so that no one obtains an unfair advantage.

• Is there always a winner?
  Yes, someone wins every game and if there is more than one winner, the prize is shared accordingly.

• How are the Game Jackpots determined?
  The Game Jackpots are determined by the overall number of cards that are purchased in each game, so the more people that play, the higher the Game Jackpot will go. A percentage of each bingo card purchase also goes towards the Progressive Jackpot!

• How does Bingo work?
  The object of Bingo is to match all the numbers in the special pattern which appears at the top right corner of the game screen. The bingo caller will shout out random numbers one after the other until one or more players complete their bingo cards and win the game!